The Problem With “New”

Working with a new client, they asked us to try a pre-fabricated deck system they had found. We were excited because it was all FSC certified wood and seemed relatively inexpensive. We priced the labor like any other modular deck installation and set to work.


The installation was relatively smooth, the interlocking pieces clicking together, everything going in as designed-terrific design on our part. Then the problems started. Because the wood was thinner than what we usually use (.5 inches versus 1.5”) and the deck was  resting on supports instead of flat on the ground, we started to see warping and see-sawing. The only solution, to take it all up and create  a level platform under the deck to prevent the stresses of heat, air flow, and irregular support.

The question of course is who eats the cost? In order to make the customer happy, the company should in theory, except the client requested this material specifically. To eat the cost is the equivalent of making all your clients who worked with tried and tested materials pay for the material specified by a client who was trying to save money by  using a less expensive product in a manner different than manufacturer specification.

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